Returns & Refunds Policy

At Lux & Chic Leather, we are committed to providing a smooth, reliable, and satisfactory shopping experience for all our customers. If for any reason you are not fully satisfied with your purchase, you may request a return within 14 days from the date your order is delivered. Please read our policy below carefully.

Return Conditions

We accept returns for items that meet the following criteria:

Return Window

You have 14 days from the date of delivery to initiate a return request.

Item Condition

Returned items must be:

  • Unworn
  • Unused
  • Unwashed
  • Undamaged
  • With all original tags and accessories attached
  • In their original packaging

Items that do not meet these conditions will not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned:

  • Customized or personalized products
  • Items damaged due to misuse or improper handling
    (Manufacturing defects are exempt from this rule.)

How to Initiate a Return

1. Contact Us

To start the return process, please contact our customer service team at:
📩 [info@luxandchicleather.com]
or via the contact form available on our website.

Please include:

  • Your order number
  • The reason for the return

2. Return Authorization

After reviewing your request, we will provide you with a Return Authorization (RA).
Returns sent without prior authorization will not be accepted.

3. Shipping the Item Back

Once the return authorization is approved, you may ship the product to the address provided.

  • If the item is not defective or incorrect, the return shipping cost is the responsibility of the customer.
  • If the item is defective or incorrectly shipped, Lux & Chic Leather will cover the return shipping costs and provide a prepaid label.

4. Inspection of Returned Items

When your return arrives, our team will inspect the item to verify compliance with the return conditions listed above.
We reserve the right to refuse returns that do not meet our criteria.

5. Refund Process

Once your return is approved, a full refund will be issued using the same payment method originally used.

Refunds typically take 5–10 business days, depending on your bank or payment provider.

Defective or Incorrect Items

If you received a defective, damaged, or incorrect product, we sincerely apologize for the inconvenience.
Please contact us immediately so we can arrange:

  • A free return
  • A replacement item or
  • A full refund

A prepaid return label will be provided for defective/incorrect items.

Exchanges

We currently do not offer direct item exchanges.
If you wish to exchange a product, please:

  1. Submit a return for the original item

  2. Place a new order for the desired product

Need Help?

If you have any questions or need assistance with the return process, our support team is always here to help.
We want to ensure you feel confident and satisfied when shopping with Lux & Chic Leather.

Thank you for choosing Lux & Chic Leather.